Frequently Asked Questions
We are always happy to answer questions from players and visitors
through our dedicated multi-lingual customer service center. To help
provide more information as quickly as possible, we've collected some
of the most frequently asked questions and offer the answers online.
Please select the category for a list of questions, then choose your
question. If your question is not listed or you need additional information,
please let us know what you need by contacting our Player Support team
through email or online forms. We're always happy to serve you!
Player Support Team
FAQ Table of Contents
Questions Regarding Bonus (Get $500 Free)
- How
do I get the $500 Bonus?
- What
are the terms of your Bonus offer?
Questions Regarding Credit Card Verification
Code
- What
is the Verification Code?
- Where
can I find the Verification Code?
- How does
the Verification Code protect me?
- Is it
safe for me to provide my Verification Code on your form?
- What
if I can't read part of the Verification Code?
- What
if my card doesn't have a Verification Code?
- Will
my Verification Code ever change?
General Questions
- I
am from the USA, can I play in your casino?
- What
are my odds of winning at the Casino?
- How
do I know I can trust you?
- I
have a question about the rules for one of your games.
Questions Regarding Financial Transactions
- How
do I know the transactions are secure?
- Which
payment methods may I use to purchase chips?
- How
do I withdraw money ("cash-out") from my Casino Account?
- How
will I receive the winnings that I have cashed-out?
Questions Regarding Technical Support
- How
do I download your games?
- How
do I remove the Casino software?
- I
try to login but keep getting an invalid password message.
Questions Regarding Your Casino Account
- How
do I get my own Casino Account?
- I
wish to close out my Casino Account.
- What
happens if I lose or forget my password?
